At Tristan Lens, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return and refund process under the following conditions:
1. Eligibility for Returns
You are eligible for a return if:
- The product you received is damaged, defective, or incorrect.
- The product is returned within 1-3 days from the delivery date.
2. How to Initiate a Return
If you wish to return an item, please contact us at [email protected] within 1-3 days of receiving your order. Provide your order number and a description of the issue with the product. Once we receive your request, we will guide you through the return process.
3. Conditions for Return
To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in its original packaging. If the product is damaged due to misuse or mishandling, it may not be eligible for a return.
4. Refund Process
We offer Cash on Delivery as the only payment option. Once your returned product is received and inspected, we will process the refund via cash.
5. Non-returnable Items
Certain items are non-returnable due to hygiene and safety reasons, such as products that have been opened or used in a way that makes them unsuitable for resale. Please ensure you check the product thoroughly before confirming your order.
6. Shipping Costs for Returns
Unless the return is due to an error on our part (e.g., damaged or incorrect items), the customer is responsible for the return shipping costs.
7. Contact Us
If you have any questions or need further assistance, please reach out to us at [email protected].