At Tristan Lens, we are committed to ensuring that your orders are delivered promptly and securely. Below are the details of our shipping policy:
1. Order Processing
Once your order is placed, it will be processed within 1-3 days. During peak periods, processing times may be slightly longer. You will receive an email notification once your order has been dispatched.
2. Shipping Method and Costs
We currently offer Cash on Delivery as the only payment option. Shipping charges are calculated at checkout based on your location. Delivery times may vary depending on the shipping destination.
3. Delivery Time
Our typical delivery time is between 1-3 days from the date of dispatch, depending on your location. While we aim to deliver within this timeframe, please note that delays may occasionally occur due to unforeseen circumstances such as weather conditions or logistical issues.
4. Shipping Restrictions
We currently only offer shipping within specific regions. Please check the shipping details at checkout to confirm whether we deliver to your location. If your address falls outside our delivery zone, we will notify you as soon as possible.
5. Order Tracking
Once your order is shipped, you will receive tracking information via email (if applicable). You can use this to track your shipment until it arrives at your doorstep.
6. Issues with Delivery
If there are any issues with your delivery, such as damaged goods or incorrect items, please contact us within 1-3 days of receiving your order. We will work with you to resolve the issue promptly.
7. Contact Us
If you have any questions about shipping or need assistance with your order, please contact us at [email protected]. We are here to help!